Troubleshooting

This page lists some of the most common issues. If you still have questions or need assistance, please contact support.

I get an IIS HTTP 500 error

You may also see errors in the Windows Event Viewer about "unable to activate".

Solution: Ensure you have installed the ASP.NET Core Module/Hosting Bundle.

If you attempted to install the ASP.NET Core Module/Hosting Bundle before installing IIS on your server, you will need to re-run or "Repair" the installation afterwards.

I get an ASP.NET HTTP 500 error

How do I know if its an ASP.NET 500 or an IIS 500? The ASP.NET 500 error is extremely confusing, saying things like "You should not enable this in a production environment".

Solution: There are many possible causes, but all of them will result in more detailed errors in the server logs. Look in the Windows Event Viewer for recent errors. They may point to missing or incorrect values in appsettings.json or authentication configuration that isn't quite right. We do our best to log helpful messages, but we still continue to find unique situations.

"The certificate chain was issued by an authority that is not trusted" error when connecting to SQL

You'll see this in the Windows Event Viewer

Solution: Either add ;TrustServerCertificate=true to your connection string or confirm the status of the SSL/TLS certificate on your SQL server. See here for more details.

The main page shows me logged in (e.g. as "CSDAdmin"), but I see no (or very few) business objects

Ensure you have installed IIS with websocket support enabled.