Embedding Cortex for Cherwell in your ITSM system

A special page within Cortex can be embedded in another system via an iframe.

Currently, this page only shows records from a specific business object with a requester whose email address matches one provided on the query string. The full URL to this page is

https://YOUR_CORTEX_URL/embed?object=BUSINESS_OBJECT&requester=REQUESTER

When you configure your ITSM system, replace BUSINESS_OBJECT with the type of the business object you want to see listed (e.g. "Incident" or "HRCase") and REQUESTER with the email address of the requester whose tickets should be listed. Typically, this is a variable or shortcode that your ITSM system will automatically replace with the current ticket's requester (see your system's specific documentation linked below).

Any agent who is also logged into Cortex can see this page; some platforms also support a way to securely pass authentication information, which we are working to support (see the platform-specific documentation to see if yours is supported in this way).