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Halo

Halo provides a way to create custom iframe tabs out of the box.

Configuration​

  1. Create a new iframe tab (Configuration > Custom Objects > Custom Tabs) with the appropriate URL. This URL should be https://YOUR_CORTEX_URL/embed?object=BUSINESS_OBJECT&requester=REQUESTER with BUSINESS_OBJECT replaced by the name of the business object to list (e.g. Incident) and requester replaced with the appropriate variable that will contain a user's email address. This may be different depending on where you add the tab: for a new Ticket tab, $USEREMAILADDRESS is what you want, but there are other variables that may contain email addresses.
  2. Under "Configuration > Tickets > Ticket Types", choose the ticket type(s) where you want to show this tab, then add your new tab under "Allowed Values > Custom Tabs".

Create a new iframe tab with the appropriate URL

Result​

View historical incidents on Halo tickets